Amber G. is AWESOME! Her attention to detail is unmatched. We are so thankful for Amber and all she does for her clients. She's thee best!
I chose to go with Chad Joseph Bucceri on February 2019 we closed our loan on March 2019. Joseph was in contact with almost every day keeping me informed on the process of our loan. About 3 weeks and the closing went so smooth, I had been to several loans before but this has been the easiest process working with Mr. Bucceri I would recommend him to anyone looking to purchase or refinance. Excellent customer service.
From a mailing for veterans (one of many), I called Chris to obtain some basic information. I noted his name and when I was ready to refinance I called back two years later based on his honest and genuine demeanor. He was never pushy. Excellent communication and follow through on any questions. Anticipated future questions and sent me information throughout the process, well after closing. He made me feel like I was his only customer. His advice and knowledge helped me attain financial freedom for the first time in my life. I am extremely grateful. Thank you Chris!!
-Conni J Conner (Baugh)
Just a quick note to express how much my wife and I appreciated working with Clay Comer on our mortgage refi. Both Gay and I agree that Clay is a 1st class representative for your company. He was very patient and professional in dealing with a couple of bumps along the way. He is truly a great employee of your Bank. You should consider taking he and Jason out to lunch some time. We strongly recommend both of them for anyone’s future mortgage needs.
-Bob and Gay Franz
They were able to examine everything we wanted in a new mortgage and more importantly give us everything we needed. Don't get me wrong it is a long and exhaustive process! But it is so worth it after being walked through the process with a knowledgeable professional like the Senior Loan Office I had, Daniel N. When everything was said and done, we were able to consolidate our debt and obtain a mortgage with an interest rate that worked for us and some money set aside for further home improvements. It was a win win situation for my family!
I called Danny L. asking about refinancing my mortgage taking out some equity. Danny was very professional and always was quick to answer my calls and respond to my text messages. There wasn't an annoying answering system or any hassle making contact with him; even during off hours. The refinance was quick, less than 30 days and I was kept informed during the process. I highly recommend Danny and the bank for financing a home. I consider them second to none
I have used David C. for several years. He has excellent communication skills and is in constant contact everyday, including after settlement. In my profession it's hard to find people we can trust with our information. David will tell you like it is. I have already referred family and friends to him and will continue to do so. I will definitely use David and the bank again in the future.
Wonderful company to work with, loan officer David C. did an awesome job with our refinance, he explained everything as we progressed and kept us informed every step of the way. We definitely recommend them
We just completed the fourth refinance of our home with David C. From the first to this one, David has helped us every step of the way. The way he is always in touch gives us great confidence. David is a true professional and gentleman. I know that if rates go down again in the future, David will be there to help us again. Thanks, David!
-Tony & Jane W.
David C. is a fantastic Branch Sales Manager..we have done business with David, for many years & this is a man that goes above & beyond the call of duty. My husband somehow found David & he's just been wonderful to us. My husband passed away, in July & David still remains a loyal worker for me..thank you! He's thee best!
-Jo Ellen R.
Refinancing can be scary. But not with David C. David C. has handled 3 separate refinances. for us in the past- The most recent being October 2020. He has always exceeded our expectations - by not only delivering exactly what he promises, but by doing it with such care and professionalism. There was never a time that we felt nervous or unassured. From beginning to end, David C. held our hand every single step of the way. I would absolutely recommendyour bank (and especially David C.!) to anyone looking for a good refinancing experience.
Excellent service. David C. kept me informed every step of the way.
Second time I have worked with your bank and have had a great experience each time. Very fast, thorough and professional. David Collier is an excellent loan officer ! I highly recommend to anyone looking to buy or refinance a home!
David was easy to work with and responded quickly to all of our questions. He explained what we could expect at every step of the process which was very helpful as first time home buyers.
GREAT LENDER! Thank you so much David. You work so fast. I started this process with my local credit union back in October 2019, and I had to continually call, email them, wait for call backs, then no call back, and not until I reached out to you was I able to get things moving.
100% Recommended! David Goldberg & your bank who delivered on every level. Very responsive & received email updates all throughout process. Second time using David and have complete confidence in him! Professional, personable and ethical all the way!
Elizebeth G this stands for Great) , made this experience very easy . She was very guick to respond. Lead us through the refinance efficiently ,communicated every step. We are very happy with the results .THANK YOU
It was a pleasure working with Elizabeth Gibb during my refinance. I felt at ease through the whole process and, Elizabeth always made herself available at anytime. I want to personally thank her for her hard work and world class service.
Times are tough and we were very skeptical with that first call we received by Jamie Adcock, but his determination, reassurance and willingness to help us back on our feet made us continue the loan process. During the process he kept us informed and proactively shared next steps to ensure we were on course. His work ethic and professionalism ensured that the loan process ran smoothly and we were able to close shy of 30 days! We placed our trust on Jamie and your bank and they delivered! Now, we are gearing our efforts to follow our financial plan posed and ensure it is met. Definitely, recommending Jamie and your bank to help another family in need of financial stability. Continue the ""Can Do!"" attitude...
From the beginning of the communication with Jamie he became a true partner in helping me go through the loan process. Jamie not only assured me of his professional experience with your bankand its loan process, but looked out for my best interest, answered questions and kept me in the loop such that the entire experience was a success from beginning to end. I really enjoyed working with Jamie and will gladly refer family and friends to him for loan assistance! His professionalism in working with me as a client in helping me obtain a better loan was top notch and it showed that he truly cared for my best outcome!
Thank you for all of the assistance you provided. You made this process very easy and took time to explain everything in a very easy to understand manner. The representative (Jeff Kilcoyne) that helped us was very professional, understanding, and most of all, helpful. He took the time to explain every last detail and look for the best opportunity for us. His friendly demeanor and knowledge made this process very easy and timely. I would do business with this bank again and highly recommend it to others! Thank you very much!
-Michael Hildebrand Sgt. USMC
We just refinanced our mortgage through yourBank and closed on it last night. I just wanted to send you a quick note on how wonderful it was working with Jeffrey Kilcoyne. He was so thorough and kept us informed throughout the whole process.
Due to my last experience with Quicken Loans, I was very reluctant to move forward with trying to refinance our home. However, Jeff was amazing in educating me on things that I did not even know about mortgages and I am extremely grateful that he took the time to explain these key factors to me.
This was such a wonderful experience for us that I have even referred him to my son and daughter-in-law to refinance their VA loan! Again, thank you so much for the awesome customer service!
Jeff K. did an outstanding job on my VA Refinance. From our very first contact, he worked very hard to get me a great rate. I thought I knew a lot about morgages and financing, but Jeff explained every little detail to me and I learned a lot. It showed me I was truely dealing with professional. Even when my credit report came back with a good score, Jeff went through it and we actually found some mistakes that I was able to get fixed. Never would have known if not for him. Jeff was incredibly patient with me when I mentioned that I had gotten better offers. He would go over the paperwork with me to make sure I was not getting ripped off and pointed out the problems or false advertising.
Jeremy and David went above and beyond to make our refinance happen. They communicated every step of the way to make sure we were well informed. They even made calls to former banks and lenders to help acquire needed information to expedite the closing. Thank You both!
I had exellant assistance and direction with Joe Jankowski He helped me finish the docuements very effeciently and expediently. He had a manner of speaking that gave me confience to get to the closure. I very much appreciated all the assistance he gave me in such a perfessional way. He truely represents Fidelty National I would refer to those I know
Good customer service from joe J. My wife and I are totally satisfied with him. thank you
My experience dealing with the company was a rewarding one. Not only was Joe knowledgeable about his field, and brought to my attention different areas, with my mortgage, that I wasn't aware of, was very impressive. He saved us money now, and will save us money in the future. Thank You.
We are highly impressed with the quality of work from Joe J. during our Home Refinancing. In lieu of the COVID-19 Pandemic, he was able to close our refinancing and saved us money now, and for the immediate future. We appreciate his knowledge in his field, especially in areas never addressed in previous inquires for refinancing. He is persistent and gets the job done. We enjoyed working with him.
Your person Julio Cortez has been working with us to streamline our house loan. I have worked with several loan officers in the past I have bought an sold around 22 homes in the last 30 years. Out of all the officers I have worked with in the past. Julio Cortez has to be the best one ever, he made it go so smooth. In most all loans there is a clinch not with Julio he made sure it never happened. He is the first loan officer that I have ever recommended, every vet I meet I give his number to them.So I just wanted to say what a wonderful job he did for us, and that he is truly an assist to your company. By the way I am not one to write letters on anyone. With everything we buy today that comes from another countries, all we have is to provide good service. If all your people are like Mr. Cortez you have taken the term great service to a all new level.
Julio Cortez gave us sound financial advice! He took the time to answer all of our questions. He handled all aspects of our refinance and transfer into a VA loan in a professional manner! I would highly recommend him to other veterans and my friends! He earned our trust and respect!
It was an absolute pleasure working with Julio C. during our refinancing process. He made what normally would be a daunting experience into an example of excellent customer service. He guided us every step of the way and made us feel that he was interested in our getting the best deal possible. We highly recommend Mr. C.
We would like to recognize Mr. Julio C. and the great work he did with my wife Ericka and I as we looked into refinancing our then current mortgage w/cash out for home improvements and such. What a great experience for us considering the last refi we did about four years ago and that was not fun at all. Mr. C. worked with us from beginning to end just as he said he would, kept us informed and updated along the way, and even when a challenge or two showed up, he dealt with it calmly and professionally. Everyone that we know needing assistance in the area of his expertise will be referred directly to Julio C. no hesitation; I may call him just to say hello! Very Satisfied,
During this crazy year of pandemic, my husband and I decided to refinance our mortgage due to the low interest rates. I was very weary because we've dealt with other banks and mortgage companies and they made the entire process so difficult. With the pandemic going on, I knew it was going to be more difficult than normal. However, Tighe W., who handled our refinance, was dedicated to seeing it through to a successful completion. He is not only knowledgeable but also extremely patient with us by answering our never ending questions and constantly gave us updates, even during the weekends. Tighe was always available to us. We would be happy to recommend your bank to our family and friends especially with people like Tighe who works for them
I closed on a home refinance with your bank back in May and I have to say that Laurie [Loan Officer] made the process easy and painless. Laurie and the bank were great to work with. It was just like your neighborhood bank on the phone and over email. Laurie was always available to move the process forward by providing personalized one-on-one attention and professional guidance to ensure that my transaction was completed in an accurate and timely manner. This was truly a once in a lifetime refinance opportunity and Laurie ensured my experience was nothing short of excellent, she provided me with undivided attention and multiple product offerings to meet my financial needs. Consequently, she not only closed my loan on time but in a different state to keep up with my travel plans. The end result, I received a better interest rate and monthly payment for a 15 year fixed mortgage. Thank you so much, for having a professional as Laurie.
I have to satisfy a deep need to myself and send you my sincere thanks and gratitude for your recent help or better stated your Superior Professional and personal services in acquiring the Veterans Refinance of my home. I can remember the day some fellow out of the blue called and asked if I would be interested in a guaranteed VA Home Refinance if my current APR was reduced more than a certain amount, and if it was would I be available to speak to someone who might help. I really was not all that interested at the time because I did not think that I would qualify, but agreed to speak to someone. A few days later I received your call, and that began an actual wonderful experience that I shall never forget. I began speaking with you about a simple refinance to lower the percentage rate of my Veterans mortgage loan and my monthly mortgage payment, and before it was over with you made it possible for not only a better overall payment situation, but made funds available for me to perform many necessary repairs and upgrades to my property that would be a need and a want in the future. There were many hurdles to scale and overcome for me to get to where you could make the near impossible possible, and with an ultra impressive and reasonable finance situation. On top of all of your efforts I at times became not the easiest individual to deal with, but you stuck it out and made me realize that you could make things work – and you did !!!! Thanks Laurie – I will be I debt to you as long as I am vertical.
My experience working with your bank and Laurie Turner far exceeds any bank or loan officer I have ever worked with.
I had an amazing experience with Phil Paci. Even though he was a miles away from where i was. He walked me through what to do to get my dream house. The process was smooth and Professional. He answered all my questions the same day. Worked with Phil it was so good that it was hard to believe that i was buying a house. I don't have words to explain how incredible was his assistants. THANK YOU SO MUCH!
I would like to thank Robert F, for always help me and listen to my need. Help me to see what's the best option for me. I am forever grateful for all the help I received.
I have had the distinct pleasure to work with Mr Ryan M. as my refinancing agent. On 2 occasions he has been the representative assisting me with my home loans. His experience and attention to detail are trademarks of a true professional. His commitment to customer service exceeded all my expectations. He was always available to answer question whether by phone, text or email; never taking more than one day to respond to any inquiry. His explanations throughout the process were thorough and concise, not worded with terms that were unfamiliar to me as a client. All paperwork was flawless and received or submitted in a timely manner. He added personal touches to the process by checking up on my comfort level throughout without being solicited. He is personable friendly, and professional. He is my GO-TO-GUY for ALL my future home financing needs. Thanks again Mr M.
Best finance experience I have ever had. Salvatore R. les me through my refinance so quickly and efficiently, it mad my head spin! He also offered other advice that was extremely important and useful. Love this bank!
Dear Stacy Bohan, As a Captain in the United States Army, I finally began to research the possibilty of refinancing my home with a VA mortage. I contacted several companies that assisted veterans with completing this process. After an exhausting search, I was happy to locate your bank. Better than that, I was introduced to Ms.Stacy Bohan who I can not say enough about. Ms.Bohan explained the entire process,collected all the necessary information, set up all the meetings with the supporting staff and finally located and secured the appropriated lender for my particular situation. I have had my new refinanced mortgage for several months now and I am
completely satisfied. In my service to my country, I wish I had personnel in my command like Ms Bohan and her staff. I would highly recommend your Bank and their supporting staff to my fellow veterans.
My name is Marshall Pierite, a veteran of the USMC. I am proud to say that Stacy Bohan was instrumental in assisting in helping me finance my home, Stacy was committed from beginning to end in educating me throughout the whole process. She was extremely transparent and answered every question I had and she taken a lot of her time addressing any concerns I may have had. I felt that I was part of your bank family and not just a customer. Once again, thank you Stacy, we really appreciate you.
I have never worked with a more supportive group of people before. This was my first time doing a refinance and when I asked for some information I was provided with easy to understand spread sheets. Stacy was a big help and made this process easy. As a US Army Vet I felt I was truly taken care of.
We had a great experience with Steve doing our refinancing. It was a pleasure to have someone like him who helped us through the whole experience. He were very knowledgeable and Professional! He always call and let us know what was happening. It is a good bank to do business with. They give you five star service.
Seamless transaction and top notch customer service. Tighe W communicated step by step and made our refinance an enjoyable process. Highly recommended and we will call again for all our financial needs in the future.
Tighe Williams at First National Bank was very helpful. He gave excellent service and patiently guided us through the loan process. We would highly recommend this business.
Working with Tighe was an awesome experience, he kept us very well informed throughout the whole process and answered questions that we had as well in a timely manner. When we got to closing it was quick and simple because we knew exactly what the numbers were going to look like and they matched as we had been advised. I am looking forward to finishing out the VA process in six months with Tighe. Thank you!!
Our loan officer was Tighe W. and he was very professional. He answered all our questions. He kept in touch throughout the process and we closed on the exact date he gave us from the start. The entire process was fast and efficient. We would recommend your bank and Tighe Williams to anyone seek a mortgage or refinance.
My name is Charles Fisher and I recently did a REFI with your bank and Julio was a my mortgage representative and I wanted to take a minute to inform you of the OUTSTANDING customer service my wife and I received from him. I was very doubtful about getting a REFI because of stories I have heard. Julio went above and beyond to explain the whole process to me and made us feel very comfortable that he promised everything would be OK and he sent me an email with all his credentials that said, he was who he said he was and the bank name so on and so forth. I personally have been the customer service business for over 25 years and you don’t get that kind of service very often anymore!! I just wanted to take a second to tell you the good side of business because you don’t hear the good that often. To end we got .75% lower mortgage rate saving us $77 a month (not a lot) but every little bit helps now in days, and saved us $50k in interest it has been a refreshing pleasure of customer service. If we decide to REFI again or any other type of home loan he will be the FIRST and only call I make!!! Please take the time to personally thank him for a job well done!!!
This was one of the easiest processes ever. Thanks for all your help
As a retired businessman, I have set expectation levels to measure up to for each of my daily transactions. Yesterday, for example, it was with a very large financial institution that insists all is well with their automated phone service tagged along with their off shore customer service. Total failure to my expectations. This kind of business practice is what should be, and is, I believe, the core success of a company. My business relationship with was totally and completely the opposite. My contact was always the one to answer the phone, always followed up on what he had promised and successfully brought closure to our Veteran Refinancing experience. An experience that I can pass along to others with a vote of confidence along with a good feeling for the future of my wife and myself during our retirement years. If you want to experience that personal contact, fact gathering, necessary communication, follow up and follow through to closure!!
All the big banks said “No,” to our request to refinance. One of them even said, “don’t waste your time. If we can’t do it, no one can.” I shared this story with my neighbor who gave me the recommendation to call your bank. They went to work and made it happen. they were responsive, knowledgeable, friendly and persistent. I knew immediately when I spoke with them that they were going to make our refinance happen. They did and we are forever thankful to our neighbor for introducing us for working out our refinance. We now have mortgage professionals we know we can count on.
-Closed refinance loan, Decatur, GA
They responded very quickly to my request for information on refinance rates. Once I decided to go with your bank the process went quickly and smoothly. They guided me through each step answering all of my questions promptly and ensured we closed in a short period of time. Fantastic service.
-Closed refinance loan, Streetsboro, OH
My wife and I worked with your Bank in refinancing our home in Northern, VA. They are incredibly knowledgeable and make the process painless. The rate we were able to obtain was 50 basis points better than anywhere else. I highly recommend touching base with them – you won’t find a better group out there (believe me, we do our research).
-Closed refinance loan, Raleigh, NC
Our experience was undeniably top-notch! Without a doubt, the process to obtain a mortgage can be extremely daunting. They worked tirelessly to provide consistent information and thorough feedback from beginning to end. Our loan was a bit more complicated than the norm, but we felt confident that the typically convoluted path towards closing was going to be well-charted with every loop closed–and it was. At no point did we experience anything short of first-class service, and in fact, they ensured that we received solid guidance and honest advice throughout. Coupled with friendly service and superior professionalism, we would highly recommend your Bank as your “go-to” destination for your mortgage needs!
-Closed purchase loan, Atlanta, GA
10 out of 10 experience
Top notch: Very timely, helpful, and took initiative.
Working with your Bank this past year to get a VA refi for our home in Cool, CA was an absolute pleasure. It was always apparent that you had our best interests in mind and consistently went beyond our expectations to put together our loan. We highly recommend this company and will always appreciate how you worked with us.
-Denny and Rosemary Welch
It was a pleasure working with you. It seemed like every group you had to work with threw up road blocks, to be honest, I was ready to pull the plug several times, but your reassurance and positive can do spirit made me stick to it. And last evening we closed, the reduction in percent rate and cash back from a mortgage holiday and the escrow refund will come in handy. You deserve what we say in the Navy, Bravo Zulu, well done, you went above and beyond, thank you, and you didn’t even have any damage from Irma, see god was looking out for you. Thanks again, I’ll recommend you and your bank for anyone thinking of refinancing.
-Mike and Patti Frey
Offered several options before finalizing the loan and I was always updated on the progress of the application.
A five star. Excellent service. I was kept always informed regarding the process of my mortgage loan. The loan processor was very helpful, and eager to help. Finally the loan was approved and everything ended very well. I am very happy with the results, and I recommend this bank for your loan needs
Great Customer Service , They are the best ,You will be very satisfied.
The mortgage officer that I worked with was patient, tireless and efficient. Although we were never face to face in our conversations, I could sense that she was always wearing a smile.
So, if I had to give you a grade (I am a teacher), you get an A+. I am not a fan of talking on the phone and you only required when necessary. Your correspondence was always clear and straightforward. Even when I had to deal with others (Appraiser and Notary), you provided their information and when I should be hearing from them. I really felt very stressed going into this and your professionalism and most importantly your follow through on everything made it not so bad and made us very happy. Again, thank you!
Loan Officer Jeff Kilcoyne was excellent in all aspects of the loan process. He kept us informed on what was needed and when. Thanks Jeff.
I wanted to reach out to you regarding your employee, Danny Iannarelli. I wanted to say what a joy it was to work with him. I applied for a cash-out refi with your bank and it was an absolute pleasure working with him. He was extremely knowledgeable, quick to answer questions (even on the weekends) and his level of customer service exceeded my expectations. I will recommend your bank to my family/friends in the future based on my experience with Danny. You're lucky to have him working for you.
I have been doing business with Mr. Gorev & Mr. Ahmed for many years. They have helped me refiance one home twice and have helped me buy two other homes. I had an escrow problem with a mortgage company that took about a year to resolve after a refinance. It was the first time I had worked with Mr. Gorev. Although the problem was no fault of his, he doggedly pursued a resolution after closing. During the year that it took to resolve the issue Mr. Gorev would periodically call me with updates on the ptoress he had made on my behalf. He never gave up. Do you know a mortgage professional that would continue to help you long after closing? You do now! I would recommend both gentlemen to everyone I know with out reservation. Thanks for your help and expertise guys.
It was an honor working with you again. Diane and I just wanted you to know how much we appreciate you. If it weren’t for you we may have missed the opportunity to drop our home interest rate.
David, you have looked after Diane and me for over a decade. You have become part of our family. You look after our financial well being like a son would look after his parents; and when going through this last Streamline Loan process, as always you check and double check to make sure all the t’s are crossed and i’s are dotted and nothing was overlooked. You make Seniors like Diane and me feel safe.
Thank you so much, David, for your loyalty, professionalism and knowledge of what you do. But most of all, thank you for your kindness patience and friendship. One can’t ask for more in a person. I am emailing a copy of this letter to your superiors. I want them to know that Mrs. T. and I hope we live a long life just so we can work with you again. Thank you, Mr. David Collier.
-Lawrence and Diane T.
Just wanted to write you and tell you and the team thank you for everything you did. Can’t express how wonderful it is to be back on the road to financial freedom. I would highly recommend this program to any veteran that might be thinking about this. A huge shout out to you for spending the extra time with me to make the process stress free and very simple, you were always available to answer any and all questions I had. Once again it is a wonderful blessing that this program is available, I was able to pay off all my bills and still had spending money haven’t had that freedom in a long time.
I would like to thank you so very much! The great customer service you provided me with my two refinances were outstanding!! I put my trust in you and you most definitely came through. You were organized & thorough & professional, as well as kind which made all the difference in my interactions with you. You have always explained things very well and will go over things-if I didn’t understand. Thanks for treating me with care and respect. I wish you the best of luck in your future endeavors. YOU DESERVE A BIG BONUS!!!
I wanted to extend my appreciation for the support I received from Clay, during my mortgage refinance. This WAS by far the easiest mortgage I’ve closed on. Clay was always available to answer my questions, and did so in a professional and friendly manner. I hope your bank has many Clay’s on staff; as it’s employees like him that make raving customers. I’m a fan, if you can’t tell by now. Thanks