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Better Business Bureau A+
Our Customers rated us a 4.98 out of 5 stars with the Better Business Bureau!

We put our customers first.
Here's what they say about us...

Amber G. is AWESOME! Her attention to detail is unmatched. We are so thankful for Amber and all she does for her clients. She's thee best!

-Jennifer C.

I chose to go with Chad Joseph Bucceri on February 2019 we closed our loan on March 2019. Joseph was in contact with almost every day keeping me informed on the process of our loan. About 3 weeks and the closing went so smooth, I had been to several... 

-Patsy Nelson

From a mailing for veterans (one of many), I called Chris to obtain some basic information. I noted his name and when I was ready to refinance I called back two years later based on his honest and genuine demeanor. He was never pushy. Excellent communication... 

-Conni J.

Just a quick note to express how much my wife and I appreciated working with Clay Comer on our mortgage refi. Both Gay and I agree that Clay is a 1st class representative for your company. He was very patient and professional in dealing with a couple... 

-Bob and Gay F.

 They were able to examine everything we wanted in a new mortgage and more importantly give us everything we needed. Don't get me wrong it is a long and exhaustive process! But it is so worth it after being walked through the process with a knowledgeable... 

-Rosemarie P.
I called Danny L. asking about refinancing my mortgage taking out some equity. Danny was very professional and always was quick to answer my calls and respond to my text messages. There wasn't an annoying answering system or any hassle making contact... 

-Michael J.
I have used David C. for several years. He has excellent communication skills and is in constant contact everyday, including after settlement. In my profession it's hard to find people we can trust with our information. David will tell you like it is.... 

-Thomas S.
Wonderful company to work with, loan officer David C. did an awesome job with our refinance, he explained everything as we progressed and kept us informed every step of the way. We definitely recommend them

-Sherrill T.
We just completed the fourth refinance of our home with David C. From the first to this one, David has helped us every step of the way. The way he is always in touch gives us great confidence. David is a true professional and gentleman. I know that if... 

-Tony & Jane W.
David C. is a fantastic Branch Sales Manager..we have done business with David, for many years & this is a man that goes above & beyond the call of duty. My husband somehow found David & he's just been wonderful to us. My husband passed away, in July... 

-Jo Ellen R.
Refinancing can be scary. But not with David C. David C. has handled 3 separate refinances. for us in the past- The most recent being October 2020. He has always exceeded our expectations - by not only delivering exactly what he promises, but by doing... 

-John H.
Excellent service. David C. kept me informed every step of the way.

-Geoff
Second time I have worked with your bank and have had a great experience each time. Very fast, thorough and professional. David Collier is an excellent loan officer ! I highly recommend to anyone looking to buy or refinance a home!

-Curtis A.
David was easy to work with and responded quickly to all of our questions. He explained what we could expect at every step of the process which was very helpful as first time home buyers.

-Zillow
GREAT LENDER! Thank you so much David. You work so fast. I started this process with my local credit union back in October 2019, and I had to continually call, email them, wait for call backs, then no call back, and not until I reached out to you was... 

-Zillow
100% Recommended! David Goldberg & your bank who delivered on every level. Very responsive & received email updates all throughout process. Second time using David and have complete confidence in him! Professional, personable and ethical all the way!

-Zillow
Elizebeth G this stands for Great) , made this experience very easy . She was very guick to respond. Lead us through the refinance efficiently ,communicated every step. We are very happy with the results .THANK YOU

-Jan R.
It was a pleasure working with Elizabeth Gibb during my refinance. I felt at ease through the whole process and, Elizabeth always made herself available at anytime. I want to personally thank her for her hard work and world class service.

-Allen R.

Times are tough and we were very skeptical with that first call we received by Jamie Adcock, but his determination, reassurance and willingness to help us back on our feet made us continue the loan process. During the process he kept us informed and... 

-Maria B.

From the beginning of the communication with Jamie he became a true partner in helping me go through the loan process. Jamie not only assured me of his professional experience with your bankand its loan process, but looked out for my best interest, answered... 

-Julie O.

Thank you for all of the assistance you provided. You made this process very easy and took time to explain everything in a very easy to understand manner. The representative (Jeff Kilcoyne) that helped us was very professional, understanding, and most... 

-Michael H. Sgt. USMC

We just refinanced our mortgage through yourBank and closed on it last night. I just wanted to send you a quick note on how wonderful it was working with Jeffrey Kilcoyne. He was so thorough and kept us informed throughout the whole process.

Due... 

-Kathy B
Jeff K. did an outstanding job on my VA Refinance. From our very first contact, he worked very hard to get me a great rate. I thought I knew a lot about morgages and financing, but Jeff explained every little detail to me and I learned a lot. It showed... 

-Nathan H.
Jeremy and David went above and beyond to make our refinance happen. They communicated every step of the way to make sure we were well informed. They even made calls to former banks and lenders to help acquire needed information to expedite the closing.... 

-Chad W.
I had exellant assistance and direction with Joe Jankowski He helped me finish the docuements very effeciently and expediently. He had a manner of speaking that gave me confience to get to the closure. I very much appreciated all the assistance he gave... 

-Kathleen M.
Good customer service from joe J. My wife and I are totally satisfied with him. thank you

-Julie B.
We are highly impressed with the quality of work from Joe J. during our Home Refinancing. In lieu of the COVID-19 Pandemic, he was able to close our refinancing and saved us money now, and for the immediate future. We appreciate his knowledge in his field,... 

-Jacqueline B.
Your person Julio Cortez has been working with us to streamline our house loan. I have worked with several loan officers in the past I have bought an sold around 22 homes in the last 30 years. Out of all the officers I have worked with in the past. Julio... 

-John M.
Julio Cortez gave us sound financial advice! He took the time to answer all of our questions. He handled all aspects of our refinance and transfer into a VA loan in a professional manner! I would highly recommend him to other veterans and my friends!... 

-Heather L.
It was an absolute pleasure working with Julio C. during our refinancing process. He made what normally would be a daunting experience into an example of excellent customer service. He guided us every step of the way and made us feel that he was interested... 

-Reinaldo C
We would like to recognize Mr. Julio C. and the great work he did with my wife Ericka and I as we looked into refinancing our then current mortgage w/cash out for home improvements and such. What a great experience for us considering the last refi we... 

-Tony G.
During this crazy year of pandemic, my husband and I decided to refinance our mortgage due to the low interest rates. I was very weary because we've dealt with other banks and mortgage companies and they made the entire process so difficult. With the... 

-Reylvie B.
I closed on a home refinance with your bank back in May and I have to say that Laurie [Loan Officer] made the process easy and painless. Laurie and the bank were great to work with. It was just like your neighborhood bank on the phone and over email.... 

-Michael F.
I have to satisfy a deep need to myself and send you my sincere thanks and gratitude for your recent help or better stated your Superior Professional and personal services in acquiring the Veterans Refinance of my home. I can remember the day some fellow... 

-Nic W.
My experience working with your bank and Laurie Turner far exceeds any bank or loan officer I have ever worked with.

-Waylon A
I had an amazing experience with Phil Paci. Even though he was a miles away from where i was. He walked me through what to do to get my dream house. The process was smooth and Professional. He answered all my questions the same day. Worked with Phil it... 

-Mili
I would like to thank Robert F, for always help me and listen to my need. Help me to see what's the best option for me. I am forever grateful for all the help I received.

-Gusenia S.
I have had the distinct pleasure to work with Mr Ryan M. as my refinancing agent. On 2 occasions he has been the representative assisting me with my home loans. His experience and attention to detail are trademarks of a true professional. His commitment... 

-Oscar G.
Best finance experience I have ever had. Salvatore R. les me through my refinance so quickly and efficiently, it mad my head spin! He also offered other advice that was extremely important and useful. Love this bank!

-Michelle B

Dear Stacy Bohan, As a Captain in the United States Army, I finally began to research the possibilty of refinancing my home with a VA mortage. I contacted several companies that assisted veterans with completing this process. After an exhausting search,... 

-Louis H.

My name is Marshall Pierite, a veteran of the USMC. I am proud to say that Stacy Bohan was instrumental in assisting in helping me finance my home, Stacy was committed from beginning to end in educating me throughout the whole process. She was extremely... 

-Marshall P.

I have never worked with a more supportive group of people before. This was my first time doing a refinance and when I asked for some information I was provided with easy to understand spread sheets. Stacy was a big help and made this process easy. As... 

-A. Anderson
We had a great experience with Steve doing our refinancing. It was a pleasure to have someone like him who helped us through the whole experience. He were very knowledgeable and Professional! He always call and let us know what was happening. It is a... 

-Willie B
Seamless transaction and top notch customer service. Tighe W communicated step by step and made our refinance an enjoyable process. Highly recommended and we will call again for all our financial needs in the future.

-Jason G.
Tighe Williams at First National Bank was very helpful. He gave excellent service and patiently guided us through the loan process. We would highly recommend this business.

-Wanda D
Working with Tighe was an awesome experience, he kept us very well informed throughout the whole process and answered questions that we had as well in a timely manner. When we got to closing it was quick and simple because we knew exactly what the numbers... 

-Yvette G
Our loan officer was Tighe W. and he was very professional. He answered all our questions. He kept in touch throughout the process and we closed on the exact date he gave us from the start. The entire process was fast and efficient. We would recommend... 

-Jim R.
My name is Charles Fisher and I recently did a REFI with your bank and Julio was a my mortgage representative and I wanted to take a minute to inform you of the OUTSTANDING customer service my wife and I received from him. I was very doubtful about getting... 

-Charles F.
This was one of the easiest processes ever. Thanks for all your help

-Kathleen H.
As a retired businessman, I have set expectation levels to measure up to for each of my daily transactions. Yesterday, for example, it was with a very large financial institution that insists all is well with their automated phone service tagged along... 

-Glenn

All the big banks said “No,” to our request to refinance. One of them even said, “don’t waste your time. If we can’t do it, no one can.” I shared this story with my neighbor who gave me the recommendation to call... 

-Decatur, GA

They responded very quickly to my request for information on refinance rates. Once I decided to go with your bank the process went quickly and smoothly. They guided me through each step answering all of my questions promptly and ensured we closed in... 

-Streetsboro, OH

My wife and I worked with your Bank in refinancing our home in Northern, VA. They are incredibly knowledgeable and make the process painless. The rate we were able to obtain was 50 basis points better than anywhere else. I highly recommend touching... 

-Raleigh, NC

Our experience was undeniably top-notch! Without a doubt, the process to obtain a mortgage can be extremely daunting. They worked tirelessly to provide consistent information and thorough feedback from beginning to end. Our loan was a bit more complicated... 

-Atlanta, GA

10 out of 10 experience

-Michael H
Top notch: Very timely, helpful, and took initiative.

-Duane B

Working with your Bank this past year to get a VA refi for our home in Cool, CA was an absolute pleasure. It was always apparent that you had our best interests in mind and consistently went beyond our expectations to put together our loan. We highly... 

-Denny and Rosemary W.

It was a pleasure working with you. It seemed like every group you had to work with threw up road blocks, to be honest, I was ready to pull the plug several times, but your reassurance and positive can do spirit made me stick to it. And last evening... 

-Mike and Patti F.

Offered several options before finalizing the loan and I was always updated on the progress of the application.

-Vilma S.
A five star. Excellent service. I was kept always informed regarding the process of my mortgage loan. The loan processor was very helpful, and eager to help. Finally the loan was approved and everything ended very well. I am very happy with the results,... 

-Jairo B
Great Customer Service , They are the best ,You will be very satisfied.

-Joseph D.
The mortgage officer that I worked with was patient, tireless and efficient. Although we were never face to face in our conversations, I could sense that she was always wearing a smile.

-Rogelio D.
So, if I had to give you a grade (I am a teacher), you get an A+.  I am not a fan of talking on the phone and you only required when necessary.  Your correspondence was always clear and straightforward.  Even when I had to deal with others (Appraiser... 

-Patti O.
Loan Officer Jeff Kilcoyne was excellent in all aspects of the loan process. He kept us informed on what was needed and when. Thanks Jeff.

-Larry G.
I wanted to reach out to you regarding your employee, Danny Iannarelli. I wanted to say what a joy it was to work with him. I applied for a cash-out refi with your bank and it was an absolute pleasure working with him. He was extremely knowledgeable,... 

-Laura P.
I have been doing business with Mr. Gorev & Mr. Ahmed for many years. They have helped me refiance one home twice and have helped me buy two other homes. I had an escrow problem with a mortgage company that took about a year to resolve after a refinance.... 

-Jerry F.
It was an honor working with you again. Diane and I just wanted you to know how much we appreciate you. If it weren’t for you we may have missed the opportunity to drop our home interest rate.

David, you have looked after Diane and me for... 

-Lawrence and Diane T.
Just wanted to write you and tell you and the team thank you for everything you did. Can’t express how wonderful it is to be back on the road to financial freedom. I would highly recommend this program to any veteran that might be thinking about this.... 

-Mike P.
I would like to thank you so very much! The great customer service you provided me with my two refinances were outstanding!! I put my trust in you and you most definitely came through. You were organized & thorough & professional, as well as kind which... 

-Alfred J.
I wanted to extend my appreciation for the support I received from Clay, during my mortgage refinance. This WAS by far the easiest mortgage I’ve closed on. Clay was always available to answer my questions, and did so in a professional and friendly manner.... 

-Brian B.
What a fantastic experience. I had a financial need that I knew would be difficult with many roadblocks. I started working with David C. and his experience and direction helped me overcome all the obstacles. David never gave up on helping me meet my financial... 

-Alen R.
We recently refinanced our 30-year mortgage to take advantage of the great rates. United Trust Bank and in particular, Dana Bonselaar, executed our re-fi flawlessly. They are professional, friendly, easy to work with, and on time. Bonus, my husband is... 

-Rayna C.
I wanted to say how much my family and I appreciated the hard work of Stacy Bohan. She worked so diligently on our loan and we couldn't be more happier. She walked us through each step of the way to be sure we understood the process. In the end, we wouldn't... 

-Julian G.
Karissa Levitsky kept me updated from day one. Always going out of the way to explain everything to me. She was so helpful she became lie a good friend. I have no idea what I would have done without her. She answered all my questions with and attitude... 

-Sally T.
We recently did a refinance with United Trust Bank. Working with Fouad Tenn was a great experience. I would highly recommend him. He made it simple and easy from start to finish!

-Brandy G.
"United Trust Bank was diligent and very helping in the process of my refinance. They are very good at what they do. I would recommend this Company to anyone who needs to have their home refinanced. Joe Jankowski was very professional and went out of... 

-Early J.
"I had the pleasure of working with David Collier for my VA refinance...he was amazing, I'm so thankful for his assistance and guidance. This was my first refinance so I was a little skeptical and spoke with several companies, once speaking with David... 

-Rashida G.
"We have had the honor to work with Robert H. his customer service has been stellar, has always made us feel special, he patiently took time to get to know us as family with our many needs, we never felt rushed and he always had time for our many questions... 

-Stephan J.
"Over the years, I've needed to reach out a Loan Officer for financial assistance, and I can honestly say; David Collier is among the best of the best! Without reservation, David was able to put together the loan packet I requested, and it was exactly... 

-Albert N.
"I cannot say enough badass stuff about this dude named ADAM FIGUEROA! After the nightmare of closings when I bought my house; i was very reluctant about refinancing. My title listed me as the opposite gender, along with my ex-wife's name as a co-owner,... 

-Jose P.
David Collier did a amazing job with assisting me with the information I needed. He called in everyday to check in and keep me posted.

-Donald M.
From the very beginning conversation to closing Tim D. was incredibly helpful. He is a great loan officer and works hard to ensure everything is taken care of promptly and to make sure you understand what is happening as your loan progresses. I would... 

-Sarah J.
I dealt with a mortgage broker named Karissa Levitsky. She is a dream to work with. She was always there for me ( she even took me on a weekend trip with her sister not literally ). In case i was having a problem The team worked hard for me and I appreciated... 

-Lyn C.
"Working with Fouad T. was such a pleasant experience. In all my dealings with mortgage companies, no one comes close when it regards professionalism, courtesy, punctuality and staying on top of things to get the job done. Fouad's skills are impeccable... 

-Vicki O.
"David did a good job, particularly on following up. Pretty much heard from him everyday. Would recommend strongly."

-Brian C.
We had the best and easiest process refinancing our home with Fouad Tenn. He got us a significantly lower rate savings us thousands of dollars and we are paying off our home sooner with a 15 year term. Fouad is an absolute delight to work with and he... 

-Kay W.
"David Collier Vice President of Palos Heights Mortgage Division was very helpful, contacted my wife and I everyday, very helpful in walking us thru this whole process"

-Trent V.
Working with David Collier was a pleasure! We have never worked with a mortgage broker as diligent and professional in the past. We literally had updates daily from David and he worked hard to get us approved for our mortgage when others gave up at a... 

-Marisa F-M.
"Karissa L was exceptionally helpful. Her interpersonal skills were as good as I have ever experienced. You couple that with her knowledge and her communication skills and in my opinion she became an asset to me in working through the transaction. Her... 

-Lee A.
"United Trust Bank has been an absolute pleasure to work with and our Senior Mortgage Banker, Simone V. has been awesome! Only having to deal with one person throughout the process is a bonus that results in less stress and a and a very quick response... 

-Greg I.
"A big ""Thank you to Simon Vitale for your assistance throughout the loan process of the refinance of my VA loan. I will certainly recommend your services to anyone I know who needs a mortgage."" Thank you for the great work you did for me. ... ""Working... 

-Marvel N.
"Hayley Demeter is the best and most helpful person I have ever met, bar none. She always returns phone calls and is the reason why we will be able to move down to Florida. She is based in Cleveland, Ohio but she really belongs in Florida because she... 

-Steven S.
"We had Adam F. in Ohio who is the BEST loan person we have EVER had!!! Any questions, he was ALWAYS available. VERY KNOWLEDGE about VA loans. Have referred another couple to him. He goes beyond!!! Will tell anyone I know who to go to for a refi or purchase.... 

-Carole & Donald C.
David Collier is the best mortgage agent we have ever worked with the past 10 years. He calls each day to check-in. I have never had a rude moment or even a mistake. I am so very lucky the day he found my family. Steve and Pat Helmick

-Patricia H.
"Well at first I thought joesph jankoski was a little pushie, but it was just what I needed to get this refi done he was there every stap telling me what I needed to know to get it done. Over all I'm going to tell a lot of my friends about joesph and... 

-Corey R.
"We would like to tell you that working with Jamie on our recent refinance, has been a painless adventure. With his great personality he makes you feel very comfortable and explains everything to you. He even goes out of his way to answer questions, even... 

-Richard and Donna C.
"My husband and I had a wonderful experience working with Robert Humann in refinancing our home mortgage. From beginning to end, he was informative, extremely thorough and attentive to our financial needs, thus making sure that we were getting the best... 

-Tammy B.
"My name is Kenneth Rocci, I'm writing this letter to talk about a gentleman who went above and beyond His Job. I own a home and been there a few years, I did some renovations and by doing so it got a little tight. I was receiving letters to get refinanced... 

-Kenneth R.
We recently did a refinance with United Trust Bank. Fouad T. (who I would highly recommend) was great to work with and I highly recommend. He made the entire process smooth and simple. He was diligent and walked through each step and assisted with obstacles.... 

-Kimberly B.
"We were looking for a VA loan that would cash-out to pay off debt incurred for a large remodel project. First Federal Bank/CBC National Bank Mortgage was rated highly so I called to interview a lender and was directed to Pete Maglio. I interviewed 3... 

-Nancy F.
Tim was awesome to work with! He assisted us with a refi for my elderly mom who lives out of state. We help manage her finances due to medical issues. She is not technology savvy. Tim worked tirelessly and was super patient helping to walk her through... 

-Memorie W.
"Karrisa Levitsky, who took care of walking me through the process and all the details was a credit to your organization. Friendly, knowledgeable and a pleasure to do business with."

-David B.
Tim was straightforward and did a lot of work behind the scenes. He was businesslike. I would definitely use him again!

-Lloyd W.

"I'm Noble, A. I recently refinance a mortgage with United Trust Bank.

Mr. Searcy, M was my point of contact. He was very informative and professional. His knowledge and due diligence in the refinance process was truly exceptional. I was able... 

-Anthony N.

"My husband and I just refinanced with David C. and he was the most responsive, supportive, and encouraging partner to work with! I was honestly shocked how fast the process went. I would recommend him and this bank without reservation!"

-Melissa B-P.
"Matt Searcy and all the staff involved in my mortgage application to United Trust Bank were professional, friendly, courteous, helpful. Mr. Searcy helped me through every step of the process was very patient with me and clearly answered all my questions... 

-Larry B.
We just refinanced with United Trust bank and worked with Fouad. He was great and helped us out so much during the process. It was very simple and we closed within just a few weeks! Very happy and would highly recommend this bank!

-Jill K.
Unmatched professionalism. David Collier handled our refinance and it went smooth. No mistakes or surprises. He laid everything out and made sure I would benefit from the loan. He called every morning with updates and kept me informed through the whole... 

-Donald L.
We refinanced 2 properties with Tim Dowell he was very professional down to every detail and made the process easy it was great working with him

-Mark C.
"Recently refinanced my home mortgage. The Senior Mortgage Loan Officer, Matt S. was outstanding in outlining the timeline of what would occur and, bonus, the loan closed a week earlier than expected, which was super great! For a refinance, this was a... 

-David T.
"I received a letter in the mail from United Trust Bank regarding cash-out mortgage refi's for people with VA-backed loans. I called and was connected with Matt Searcy, Senior Mortgage Loan Officer. He has been thorough, accurate, and amazingly patient!... 

-Marci C.
Matt S. Was outstanding and went above and beyond anything we expected . Was very patient with our questions and very professional but also personable . I was nervous as my husband and I had never done a refinance before but Matt made us very comfortable... 

-Kristin S.
"Just want to thank you and UTB. Steve's guidance, advice, research, and professional availability/adaptability made my cash-out refi a reality. I have gone from being a house-rich/cash-poor 66 year-old working 6 days a week to someone who will be officially... 

-Kathleen C.
Fouad was Awesome!! He helped every step of the way and was very thorough in making sure we were taking advantage of every opportunity available to us.

-Ginger C.
"My name is Cynthia Spencer. My comments and compliments are for Stacy Bohan. I am beyond thankful and extremely pleased with the assistance I received from Ms. Bohan. I feel I know her personally. Well, actually I do. We have been together for two re-fins.... 

-Cynthia S.
"Robert Humman- Loan Officer/United Trust Bank. Working with him has made refinancing my home a smooth and great experience. He truly cares about you and will answer all your questions, concerns and provide information required and reaching a resolution.... 

-Sonia R.
Highly recommended Andre and his team did amazing job would recommend if looking for better rate no games or gimmicks.

-Ryan R.
"Tim Dowell, our loan officer, provided us with stellar service all the way around! He was courteous and thorough as well as fast and efficient. Really, he was just what you want in a loan officer (or anyone handling a case for you). We highly recommend... 

-Crystal H.
This was our second financing with Mr. Andre Floyd from the Cleveland branch. His expert knowledge of Mortgage Loan refinancing made financing our home so much more relaxing. His professionalism and attention to detail for us as veterans made it feel... 

-Lillie B.
"We worked with Tighe C Williams, 1672160, representative for United Trust to refinance our home and pay off credit cards. Tighe Made this process easy and efficient. I would recommend him to others wanting to take advantage of low interest rates and... 

-Deborah C.
"Robert was thorough, knowledgable and helpful throughout the whole process."

-James R.
"Fouad Tenn was our mortgage specialist and we couldn't be more pleased with the experience.. He kept in contact almost daily, updating us at every step. The loan closed very quickly and we would highly recommend him and United Trust Bank."

-Clarence B.
"Best customer service, very friendly and very positive communication from day one till the last day. Very satistied with Simone and his Staff. They are in my friends and family list."

-Christian B.
I am very happy with the experience I had working with Simone and United Trust Bank everything was fast easy and very professional.

-Sharlene B.
"Matthew Searcy was awesome from start to finish, very, very professional and passionate about what he does and helping peoples. He kept me inform every step of the way and he was easy to understand, thanks for everything, job well done."

-Michael B.
Robert Human is excellent. He goes above and beyond He is caring and above all caring. He always returned his calls As we speak Robert Human is making a good name for United Trust Bank.

-Glenna M.
"This is the second time we have worked with Stacey B. at the Cleveland branch on a VA refinance. Both times she literally carried us through the entire process by being there every step of the way to answer our questions and guide us to the end result... 

-Gabrielle Z.
Our loan officer was Mr. Jamie A. He was extremely kind and helpful throughout the whole financial process. We deeply appreciate all that he did for us.

-Stephen W.
"I am writing this note to appreciate the wonderful service of your staff member, Mr. Dowell. Recently, I visited him to apply for a refinance and I was attended with utmost professional attitude and perfection. He made sure that all my queries were resolved.... 

-Dr. Sammy A.
I can't talk for the whole company. But I can def talk for Andre Floyd. From the get go he made it a super easy process. Told me what I needed to get I got it. Didn't hide anything from me. And tried to make sure I was making the best decision for me... 

-Michael W.
"Peter Maglio,,from the time I received this call,,Peter was very professional and honest upfront about everything,,What he said would happen,,It did,He kept me informed about everything,,Would definitely recommend him to anyone.Job well done.Thanks Peter... 

-Vicky J.
"Tracy H. was a great loan officer to work with that saved me from a stalled VA home loan while I was on vacation TWICE!! I was looking to lower my rate during these record lows but when I got a mailer that touted 100% cash-out VA financing, I had to... 

-Patrick M.
"After tearing my hair out several years ago with and over the VA, I gave up on getting a Veterans home loan. After talking to Tracy Hoyt, I'm in a much, much better position. Tracy solved the problems that I was having with the the VA and did it in record... 

-Pete L.
"I had the privilege to work with Ms.Tracy H on my Cash out refinance VA loan. It was a extremely long process and I felt like giving up several times, but Tracy would ALWAYS have positive and uplifting words to keep me focused. Tracy kept in contact... 

-Gloria W.
"This was my 2nd time around going through a REFI and using Joe Jankowski. He was exceptional in shopping the market for the best options available specifically for me and my individual special circumstances. He has been beyond understanding given the... 

-Crystal O.
Hello everyone I just absolutely Love our loan officer Andre Floyd from Cleveland Ohio. He was super nice knowledgeable professional proficient intelligent loan officer. I cannot express here how much he has helped me and my husband. There was so much... 

-Roxie S.
David Collier was top notch and completely professional throughout the process. He stayed in touch and kept us informed. He was very patient in talking us through the technical difficulties we had with online forms. He made the process so much easie... 

-Barbara H.
"Mr. Humann has been very professional and has saved my life! I have been buried in debt for so long and he has rescued me. I am a disabled Veteran with PTSD and the stress of all my debt was really harming me! Both my sons and my grandsons live with... 

-Gloria S.
"I would like to recognize the outstanding customer support services provided by Mr. Jim Razik during the refinance mortgage process of our home. He has demonstrated superior and professional knowledge in conducting research and optimizing every resources... 

-Art E.
I did a refi with Tim he was a pleasure to work with. He's very professional and knowledgeable of the business. He answered every question I had. I'm definitely going to use him when I sell.

-Raymond S.
We refinanced our house through UTB. Adam Figueroa was our contact. He made the whole process the least painful as possible. He was there anytime day or evening to help and answer any and all questions! He completely went above and beyond to help us in... 

-Sharon L.
"Benito Bucceri is my loan officer that helped me with my refinance and he was great very efficient and caring also very knowledgeable a true asset to Union trust bank.he has a lot of patience and I personally would recommend him to anyone I know. Very... 

-Diana S.
"United Trust Bank CRR The bottom line up front! Mr. Joe J, is in our opinion one of the BEST professional and knowledgeable refinance mortgage agents working in this industry. If I could increase the rating to 10 STARS & AAA+ would be the answer to prayers.... 

-William & Lucy Y.
Ms Hoyt kept me informed all thru the process. What is on the disclosure is whats in the final closing.great work thanks.

-Benigno M.
"Fouad Mr Tenn was extremely helpful and very through all questions received clear and complete answers. His ""customer service"" was excellent and I believe he went above and beyond normal to assure our satisfaction. I have interacted with numerous financial... 

-Daniel M.
I want to start at saying Robert H. was wonderful at helping us as he has been in the past. He always kept us informed on how things were going each step of the way! He feels like a part of our family now. We know if we ever need to refinance in the future... 

-Sharon and Wesley B.
"We had a wonderful experience with our banker out of OH. We are in VA and were looking to refinance with a cash out loan. We had ************************* as our loan officer and he was above and beyond what we could ask for. He responded to every question... 

-Jenna N.
"I worked with Mr.Simone, Vitalie on refinancing my home. He was very professional from the start. He communicated everything efficiently and effectively to me. if I had questions I was able to call no matter the time. He made this process easy, and stress... 

-Erica M.
David Collier has gone the EXTRA MILE he believe when I didn't!! When I first received the letter in the mail I thought it was a SCAM. After calling in Mr. Collier was able to assure me that it was not. Mr. Collier has been more determine to make this... 

-Shirley B.
Fouad was amazing to work with! He answered all of my questions and made the experience go fairly seamlessly

-Kathy F.
Just refinanced my house with the help of Simone even though the process took some time and a bit of work Simone made it really simple for me on my end and made it to easy.

-Alex L.
"I had a great experience with Joseph Jankowski. He provided excellent advice on when to lock our rate and helped me through a few challenges with securing re-financing through the VA. His direct, no-nonsense approach and advice was refreshing and helped... 

-Christopher B.
Jamie Adcock helped me thru the entire process and was excellent in guiding me thru the process with knowledge and professionalism and was a pleasure to work with. He stayed in constant contact with me and kept me informed with the progress of the loan... 

-Harold T.
"Peter Barbera went the extra mile for me. 5 ***** all the way... Now, I can get my life I really want... Thank you."

-Brent T.
"Joseph Jankowski is one of the best things that ever happened to my husband (veteran) Kenneth and me. When we first met Joe we had a flexible mortgage that was over 11%. Now, thanks to Joe, we have a 2.25% FIXED VA mortgage. Joe is determined yet kind.... 

-Cindy S.
"My husband and I just closed on a refinance with Peter Maglio, senior loan officer. He made the whole process simple for us and he was always patiently there to answer my questions as we proceeded through our loan. This is the second time I've used his... 

-Jane M.
Mr Robert Humann/ United Trust Bank.. From day one his been their above and beyond in every aspect.. as my loan Officer I was able to refinance my home. He truly cares about you amd make sure I had all the information required to make the right decision... 

-Sonia R.
Our refinancing with Fouad T. was such a pleasant experience he helped me through a few challenges with securing re-financing through the VA after coming off a Bankruptcy Thank you Fouad for all the work you did on our behalf to get it accomplished so... 

-Ray B.
"Peter Maglio,is an asset for UTB, was diligent and very competent in the performance of his duties. His empathy during the making decision process, was vital to chose UTB, over some other lenders."

-Carlos S.
"Andre Floyd is an amazing loan officer. Very efficient, very accessible even after banking hours, always professional and knowledgeable. He help us with everthing on our VA loan. Held my hand through the whole process. Which I couldn't have gotten through... 

-Carol H.
My husband and myself worked with David Collier on our VA loan. He explained things to us very thorough. He explained to us exactly how to get our credit score up (like what credit cards to pay on and how much to pay on them) to get a better percentage... 

-CindyS.
"I highly recommend Mr. Tenn for anyone is in the process of trying to refinance their home. He has been consistent, patient and kind to my wife and I from day one, and lived up to his word of being available if we had any questions or concerns. Morning... 

-Royston & Jennifer B.
"Worked with Joe Jankowski. Joe did a great job, and was exceptional at proactively making sure everything was done quickly and correctly. If you are looking for a loan officer who will be on top of every detail, Joe is your guy."

-Paula B.
My loan officer was David Collier and his assistance was well beyond anything I have ever witnessed before! He literally called me every day to include weekends to keep me informed and on track for my loan. He was very knowledgeable in every aspect of... 

-Philip K.
Good communication. I was able to call him 24/7. I was able to learn how to doc sign.

-Ernesto M.
I couldn't be happier with Mr. Robert Humann. Every time I've needed help he's been their for me and gone out of his way to get me through some stress full moments. I will recommend him highly to anyone.

-Bob T.
"From my first phone call in July 2021, Andre Floyd from the Cleveland, OH, branch was awesome! He explained things and answered all of my questions without even asking for my information to see what I qualified for. He then spoke with my husband and... 

-Nicole B.
"I did a refinance with equity back for home improvements, Joseph Jankowski was the agent I worked with. Loved that I was able to do all applications online and he was very informative as how to access everything I needed. It was done in a timely manner... 

-Douglas A.
We had the help from Tighe W. in the Schaumburg office. He was nothing short of exceptional. He always followed through with every question and request in a very timely manner. When he wasn't available he gave us a contact of someone that was. Top notch... 

-Maribel S.
"David Collier was fantastic! Having to refinance is a nervous experience, and David made us feel so comfortable. He was with us every step of the process. If we had questions, he would answer them in a timely manner. We will use him again, in the future!... 

-Erin K.
Exceptional service from Matthew Exceptional service from Matthew S. He kept in constant contact with me through the entire procedure all along the way so I knew what to expect and when things would happen. He never hesitated to answer any of my que... 

-Patti S.
"From day one, our mortgage specialist, David Collier, was by our side (virtually). He touched base with us everyday and kept us updated at every step. He was professional and was able to assist and answer questions and concerns we had. David Collier... 

-Robert and Robin B.
We could not have been more pleased with our process. Stacy Bohan was super helpful and made sure our process went smoothly from beginning to end. She was awesome to work with and we will always be grateful for her professionalism and on spot counsel.... 

-Cheryl L.
"I think ***********************, Loan Officer for United Trust Bank is a valuable asset. During the refinance process he was very helpful and knowledgeable. To me it was a long and tedious process since I am not computer literate. ***********************... 

-Barbara D.
I was skeptical about doing business online to refinance my home but as I talk to one off United Trust Bank Loan officers NMLS #******* ****************************** made me feel more comfortable and trusting so thing went really good he got me through... 

-Jeanette C.
*********************** was very helpful as my Single Point of Contact for the duration of my loan application process. The best part is that he got back with me very quickly anytime I asked a question or needed something. I would recommend going with... 

-Michael L.
"We just had the pleasure of working with **** *. to refi our home. **** is the **** loan officer we have EVER had!!! He asked what we wanted to accomplish with the refi, made us aware of our options, many of which ** one had ever told us about. We would... 

-Carole C.
Recently have the privilege to work with Andre Floyd for my cash out refinance. He made things so simple and explained to me every step. He also was very honest and always was there to answer my calls or emails. I strongly suggest any veteran or any person... 

-Jess R.
I would like to thank your organization and especially Simone Vitale. Simone experience made the refinance process effortless and stress-free.

-David P.
"My wife and I first contacted United Trust Bank mid July, and we were lucky enough to have been contacted by Tim Dowell. Tim stayed in constant contact through out the process and made all interactions smooth and as seamless as possible. The whole process... 

-Lew R.
My wife and I would like to give some feedback on our refi with UTB and MR. Cortez. Everything went so smooth. Shockingly smooth. This is not my first refi so I am very impressed. I believe this is a direct result of the professionalism of Mr. Cortez.... 

-Jeremy & Miranda F.
"Benito Bucceri is my loan officer that helped me with my refinance and he was great very efficient and caring also very knowledgeable a true asset to Union trust bank.he has a lot of patience and I personally would recommend him to anyone I know. Very... 

-Diana S.
"United Trust Bank CRR The bottom line up front! Mr. Joe J, is in our opinion one of the BEST professional and knowledgeable refinance mortgage agents working in this industry. If I could increase the rating to 10 STARS & AAA+ would be the answer to prayers.... 

-William & Lucy Y.
Ms Hoyt kept me informed all thru the process. What is on the disclosure is whats in the final closing.great work thanks.

-Benigno M.
"Fouad Mr Tenn was extremely helpful and very through all questions received clear and complete answers. His ""customer service"" was excellent and I believe he went above and beyond normal to assure our satisfaction. I have interacted with numerous financial... 

-Daniel M.
"Very helpful servicng and timely responses. Loan processing was easy and fast, closing was convenient and quick."

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