I have never worked with a more supportive group of people before. This was my first time doing a refinance and when I asked for some information I was provided with easy to understand spread sheets. Stacy was a big help and made this process easy. As a US Army Vet I felt I was truly taken care of.
What a fantastic experience. I had a financial need that I knew would be difficult with many roadblocks. I started working with David C. and his experience and direction helped me overcome all the obstacles. David never gave up on helping me meet my financial needs even when we thought we were at a dead end.
I would like to thank you so very much! The great customer service you provided me with my two refinances were outstanding!! I put my trust in you and you most definitely came through. You were organized & thorough & professional, as well as kind which made all the difference in my interactions with you. You have always explained things very well and will go over things-if I didn’t understand. Thanks for treating me with care and respect. I wish you the best of luck in your future endeavors. YOU DESERVE A BIG BONUS!!!
It was a pleasure working with Elizabeth Gibb during my refinance. I felt at ease through the whole process and, Elizabeth always made herself available at anytime. I want to personally thank her for her hard work and world class service.
"I'm Noble, A. I recently refinance a mortgage with United Trust Bank.
Mr. Searcy, M was my point of contact. He was very informative and professional. His knowledge and due diligence in the refinance process was truly exceptional. I was able to complete my portion w/o any frustrations. I was very pleased with the outcome. I highly recommend him to others. He's a ""Subject Matter Expert"" in the refinance arena.
I look forward to working with him and United Trust Bank again."-Anthony Noble
Just a quick note to express how much my wife and I appreciated working with Clay Comer on our mortgage refi. Both Gay and I agree that Clay is a 1st class representative for your company. He was very patient and professional in dealing with a couple of bumps along the way. He is truly a great employee of your Bank. You should consider taking he and Jason out to lunch some time. We strongly recommend both of them for anyone’s future mortgage needs.
-Bob and Gay Franz
We recently did a refinance with United Trust Bank. Working with Fouad Tenn was a great experience. I would highly recommend him. He made it simple and easy from start to finish!
I wanted to extend my appreciation for the support I received from Clay, during my mortgage refinance. This WAS by far the easiest mortgage I’ve closed on. Clay was always available to answer my questions, and did so in a professional and friendly manner. I hope your bank has many Clay’s on staff; as it’s employees like him that make raving customers. I’m a fan, if you can’t tell by now. Thanks
"David did a good job, particularly on following up. Pretty much heard from him everyday. Would recommend strongly."
"We had Adam F. in Ohio who is the BEST loan person we have EVER had!!! Any questions, he was ALWAYS available. VERY KNOWLEDGE about VA loans. Have referred another couple to him. He goes beyond!!! Will tell anyone I know who to go to for a refi or purchase. The BEST!!! THANK YOU ADAM!!!! The Campbells in Florida"
Jeremy and David went above and beyond to make our refinance happen. They communicated every step of the way to make sure we were well informed. They even made calls to former banks and lenders to help acquire needed information to expedite the closing. Thank You both!
Our experience was undeniably top-notch! Without a doubt, the process to obtain a mortgage can be extremely daunting. They worked tirelessly to provide consistent information and thorough feedback from beginning to end. Our loan was a bit more complicated than the norm, but we felt confident that the typically convoluted path towards closing was going to be well-charted with every loop closed–and it was. At no point did we experience anything short of first-class service, and in fact, they ensured that we received solid guidance and honest advice throughout. Coupled with friendly service and superior professionalism, we would highly recommend your Bank as your “go-to” destination for your mortgage needs!
-Closed purchase loan, Atlanta, GA
All the big banks said “No,” to our request to refinance. One of them even said, “don’t waste your time. If we can’t do it, no one can.” I shared this story with my neighbor who gave me the recommendation to call your bank. They went to work and made it happen. they were responsive, knowledgeable, friendly and persistent. I knew immediately when I spoke with them that they were going to make our refinance happen. They did and we are forever thankful to our neighbor for introducing us for working out our refinance. We now have mortgage professionals we know we can count on.
-Closed refinance loan, Decatur, GA
My wife and I worked with your Bank in refinancing our home in Northern, VA. They are incredibly knowledgeable and make the process painless. The rate we were able to obtain was 50 basis points better than anywhere else. I highly recommend touching base with them – you won’t find a better group out there (believe me, we do our research).
-Closed refinance loan, Raleigh, NC
They responded very quickly to my request for information on refinance rates. Once I decided to go with your bank the process went quickly and smoothly. They guided me through each step answering all of my questions promptly and ensured we closed in a short period of time. Fantastic service.
-Closed refinance loan, Streetsboro, OH
From a mailing for veterans (one of many), I called Chris to obtain some basic information. I noted his name and when I was ready to refinance I called back two years later based on his honest and genuine demeanor. He was never pushy. Excellent communication and follow through on any questions. Anticipated future questions and sent me information throughout the process, well after closing. He made me feel like I was his only customer. His advice and knowledge helped me attain financial freedom for the first time in my life. I am extremely grateful. Thank you Chris!!
-Conni J Conner (Baugh)
"Well at first I thought joesph jankoski was a little pushie, but it was just what I needed to get this refi done he was there every stap telling me what I needed to know to get it done. Over all I'm going to tell a lot of my friends about joesph and the great job he did."
Second time I have worked with your bank and have had a great experience each time. Very fast, thorough and professional. David Collier is an excellent loan officer ! I highly recommend to anyone looking to buy or refinance a home!
"Karrisa Levitsky, who took care of walking me through the process and all the details was a credit to your organization. Friendly, knowledgeable and a pleasure to do business with."
"Recently refinanced my home mortgage. The Senior Mortgage Loan Officer, Matt S. was outstanding in outlining the timeline of what would occur and, bonus, the loan closed a week earlier than expected, which was super great! For a refinance, this was a very smooth process with a loan officer that was reachable after his business hours - which is important when working across three different time zones. I'd recommend UTB for mortgage loans of any type. Great service by Matt S.!"
Working with your Bank this past year to get a VA refi for our home in Cool, CA was an absolute pleasure. It was always apparent that you had our best interests in mind and consistently went beyond our expectations to put together our loan. We highly recommend this company and will always appreciate how you worked with us.
-Denny and Rosemary Welch
Unmatched professionalism. David Collier handled our refinance and it went smooth. No mistakes or surprises. He laid everything out and made sure I would benefit from the loan. He called every morning with updates and kept me informed through the whole process. Can not express the level of satisfaction i felt dealing with David Collier. He is Amazing!
David Collier did a amazing job with assisting me with the information I needed. He called in everyday to check in and keep me posted.
Top notch: Very timely, helpful, and took initiative.
"United Trust Bank was diligent and very helping in the process of my refinance. They are very good at what they do. I would recommend this Company to anyone who needs to have their home refinanced. Joe Jankowski was very professional and went out of his way to get things done, very good at what he does. I thank You."
Excellent service. David C. kept me informed every step of the way.
Fouad was Awesome!! He helped every step of the way and was very thorough in making sure we were taking advantage of every opportunity available to us.
As a retired businessman, I have set expectation levels to measure up to for each of my daily transactions. Yesterday, for example, it was with a very large financial institution that insists all is well with their automated phone service tagged along with their off shore customer service. Total failure to my expectations. This kind of business practice is what should be, and is, I believe, the core success of a company. My business relationship with was totally and completely the opposite. My contact was always the one to answer the phone, always followed up on what he had promised and successfully brought closure to our Veteran Refinancing experience. An experience that I can pass along to others with a vote of confidence along with a good feeling for the future of my wife and myself during our retirement years. If you want to experience that personal contact, fact gathering, necessary communication, follow up and follow through to closure!!
"United Trust Bank has been an absolute pleasure to work with and our Senior Mortgage Banker, Simone V. has been awesome! Only having to deal with one person throughout the process is a bonus that results in less stress and a and a very quick response to questions that arise. Simone was there every step of the way and helpful throughout the process with any information we needed. Thanks Simone!!"
I would like to thank Robert F, for always help me and listen to my need. Help me to see what's the best option for me. I am forever grateful for all the help I received.
Julio Cortez gave us sound financial advice! He took the time to answer all of our questions. He handled all aspects of our refinance and transfer into a VA loan in a professional manner! I would highly recommend him to other veterans and my friends! He earned our trust and respect!
We are highly impressed with the quality of work from Joe J. during our Home Refinancing. In lieu of the COVID-19 Pandemic, he was able to close our refinancing and saved us money now, and for the immediate future. We appreciate his knowledge in his field, especially in areas never addressed in previous inquires for refinancing. He is persistent and gets the job done. We enjoyed working with him.
My experience dealing with the company was a rewarding one. Not only was Joe knowledgeable about his field, and brought to my attention different areas, with my mortgage, that I wasn't aware of, was very impressive. He saved us money now, and will save us money in the future. Thank You.
A five star. Excellent service. I was kept always informed regarding the process of my mortgage loan. The loan processor was very helpful, and eager to help. Finally the loan was approved and everything ended very well. I am very happy with the results, and I recommend this bank for your loan needs
Elizebeth G this stands for Great) , made this experience very easy . She was very guick to respond. Lead us through the refinance efficiently ,communicated every step. We are very happy with the results .THANK YOU
Seamless transaction and top notch customer service. Tighe W communicated step by step and made our refinance an enjoyable process. Highly recommended and we will call again for all our financial needs in the future.
Amber G. is AWESOME! Her attention to detail is unmatched. We are so thankful for Amber and all she does for her clients. She's thee best!
I have been doing business with Mr. Gorev & Mr. Ahmed for many years. They have helped me refiance one home twice and have helped me buy two other homes. I had an escrow problem with a mortgage company that took about a year to resolve after a refinance. It was the first time I had worked with Mr. Gorev. Although the problem was no fault of his, he doggedly pursued a resolution after closing. During the year that it took to resolve the issue Mr. Gorev would periodically call me with updates on the ptoress he had made on my behalf. He never gave up. Do you know a mortgage professional that would continue to help you long after closing? You do now! I would recommend both gentlemen to everyone I know with out reservation. Thanks for your help and expertise guys.
We just refinanced with United Trust bank and worked with Fouad. He was great and helped us out so much during the process. It was very simple and we closed within just a few weeks! Very happy and would highly recommend this bank!
Our loan officer was Tighe W. and he was very professional. He answered all our questions. He kept in touch throughout the process and we closed on the exact date he gave us from the start. The entire process was fast and efficient. We would recommend your bank and Tighe Williams to anyone seek a mortgage or refinance.
David C. is a fantastic Branch Sales Manager..we have done business with David, for many years & this is a man that goes above & beyond the call of duty. My husband somehow found David & he's just been wonderful to us. My husband passed away, in July & David still remains a loyal worker for me..thank you! He's thee best!
-Jo Ellen R.
Refinancing can be scary. But not with David C. David C. has handled 3 separate refinances. for us in the past- The most recent being October 2020. He has always exceeded our expectations - by not only delivering exactly what he promises, but by doing it with such care and professionalism. There was never a time that we felt nervous or unassured. From beginning to end, David C. held our hand every single step of the way. I would absolutely recommendyour bank (and especially David C.!) to anyone looking for a good refinancing experience.
Your person Julio Cortez has been working with us to streamline our house loan. I have worked with several loan officers in the past I have bought an sold around 22 homes in the last 30 years. Out of all the officers I have worked with in the past. Julio Cortez has to be the best one ever, he made it go so smooth. In most all loans there is a clinch not with Julio he made sure it never happened. He is the first loan officer that I have ever recommended, every vet I meet I give his number to them.So I just wanted to say what a wonderful job he did for us, and that he is truly an assist to your company. By the way I am not one to write letters on anyone. With everything we buy today that comes from another countries, all we have is to provide good service. If all your people are like Mr. Cortez you have taken the term great service to a all new level.
"I cannot say enough badass stuff about this dude named ADAM FIGUEROA! After the nightmare of closings when I bought my house; i was very reluctant about refinancing. My title listed me as the opposite gender, along with my ex-wife's name as a co-owner, my FHA lender mistakenly reported me to the credit report bureau with a dozen late payments, my interest rate was almost 5%; and my exwife was trying to sell half of a house she not longer lives on. Yet; I was still not emotionally ready to refinance. Adam Figueroa not only made it possible, cleared my title, fixed mistakes, cut my interest rate in HALF, but also qualified me for a VA LOAN!. Adam is a highly dedicated; no-nonsense subject-matter-expert in the field of lending. Along with levity and layman's reasoning cleared all my issues and landed me on the UNICORN of home loans (VA loan). Not only that, but he also scored me extra cash I wasn't even expecting. Bruh.... I owe you $20k in beers!!! You F-ing ROCK; DUDE!!!"
Great Customer Service , They are the best ,You will be very satisfied.
I wanted to say how much my family and I appreciated the hard work of Stacy Bohan. She worked so diligently on our loan and we couldn't be more happier. She walked us through each step of the way to be sure we understood the process. In the end, we wouldn't want to do business with any other bank if Stacy was not a part of the process. She is one of a kind and really knows her stuff in the mortgage lending space.
Good customer service from joe J. My wife and I are totally satisfied with him. thank you
From the beginning of the communication with Jamie he became a true partner in helping me go through the loan process. Jamie not only assured me of his professional experience with your bankand its loan process, but looked out for my best interest, answered questions and kept me in the loop such that the entire experience was a success from beginning to end. I really enjoyed working with Jamie and will gladly refer family and friends to him for loan assistance! His professionalism in working with me as a client in helping me obtain a better loan was top notch and it showed that he truly cared for my best outcome!
"Just want to thank you and UTB. Steve's guidance, advice, research, and professional availability/adaptability made my cash-out refi a reality. I have gone from being a house-rich/cash-poor 66 year-old working 6 days a week to someone who will be officially retired by Monday of next week. Mr. Lore and the UTB team made that happen. THANK YOU cannot express the change your team has made in my life, but it's all I have and I extend it to you with every fiber of my being... you've changed my life. "
This was one of the easiest processes ever. Thanks for all your help
I had exellant assistance and direction with Joe Jankowski He helped me finish the docuements very effeciently and expediently. He had a manner of speaking that gave me confience to get to the closure. I very much appreciated all the assistance he gave me in such a perfessional way. He truely represents Fidelty National I would refer to those I know
We just refinanced our mortgage through yourBank and closed on it last night. I just wanted to send you a quick note on how wonderful it was working with Jeffrey Kilcoyne. He was so thorough and kept us informed throughout the whole process.
Due to my last experience with Quicken Loans, I was very reluctant to move forward with trying to refinance our home. However, Jeff was amazing in educating me on things that I did not even know about mortgages and I am extremely grateful that he took the time to explain these key factors to me.
This was such a wonderful experience for us that I have even referred him to my son and daughter-in-law to refinance their VA loan! Again, thank you so much for the awesome customer service!
We had the best and easiest process refinancing our home with Fouad Tenn. He got us a significantly lower rate savings us thousands of dollars and we are paying off our home sooner with a 15 year term. Fouad is an absolute delight to work with and he is a strong asset to United Trust Bank. 12/ Tenn.
We recently did a refinance with United Trust Bank. Fouad T. (who I would highly recommend) was great to work with and I highly recommend. He made the entire process smooth and simple. He was diligent and walked through each step and assisted with obstacles. It was a great experience from start to finish. All of our questions were addressed and obstacles easily overcome. Couldn't have been a better experience... thank you!
Matt S. Was outstanding and went above and beyond anything we expected . Was very patient with our questions and very professional but also personable . I was nervous as my husband and I had never done a refinance before but Matt made us very comfortable with the process and was very open and honest about the process and status. He was amazing with his quick communication back to us .We closed our refinance today and he even reached out after business hours to ensure everything was smooth and that we didn't have any additional questions . I highly recommend!!
"Matt Searcy and all the staff involved in my mortgage application to United Trust Bank were professional, friendly, courteous, helpful. Mr. Searcy helped me through every step of the process was very patient with me and clearly answered all my questions and concerns. I highly recommend them to anyone looking to apply for a mortgage. I would rate the 5 out of 5."
Loan Officer Jeff Kilcoyne was excellent in all aspects of the loan process. He kept us informed on what was needed and when. Thanks Jeff.
I wanted to reach out to you regarding your employee, Danny Iannarelli. I wanted to say what a joy it was to work with him. I applied for a cash-out refi with your bank and it was an absolute pleasure working with him. He was extremely knowledgeable, quick to answer questions (even on the weekends) and his level of customer service exceeded my expectations. I will recommend your bank to my family/friends in the future based on my experience with Danny. You're lucky to have him working for you.
Tim was straightforward and did a lot of work behind the scenes. He was businesslike. I would definitely use him again!
Dear Stacy Bohan, As a Captain in the United States Army, I finally began to research the possibilty of refinancing my home with a VA mortage. I contacted several companies that assisted veterans with completing this process. After an exhausting search, I was happy to locate your bank. Better than that, I was introduced to Ms.Stacy Bohan who I can not say enough about. Ms.Bohan explained the entire process,collected all the necessary information, set up all the meetings with the supporting staff and finally located and secured the appropriated lender for my particular situation. I have had my new refinanced mortgage for several months now and I am
completely satisfied. In my service to my country, I wish I had personnel in my command like Ms Bohan and her staff. I would highly recommend your Bank and their supporting staff to my fellow veterans.
I dealt with a mortgage broker named Karissa Levitsky. She is a dream to work with. She was always there for me ( she even took me on a weekend trip with her sister not literally ). In case i was having a problem The team worked hard for me and I appreciated that I highly recommend.
"I received a letter in the mail from United Trust Bank regarding cash-out mortgage refi's for people with VA-backed loans. I called and was connected with Matt Searcy, Senior Mortgage Loan Officer. He has been thorough, accurate, and amazingly patient! He explains things well and is super easy to reach when needed. Our re-mortgage was a tough one because our company was affected financially by the COVID-19 epidemic, which made it challenging for the underwriter to approve us. We had to provide a lot of documentation! However, Matt gave us sensible reasons to stick with the process, and we did. I'm happy to say that we will be closing on the loan later today. Qualifying for a mortgage can be a painful process, but the choice to work with Matt Searcy and United Trust Bank was a good one for sure."
Times are tough and we were very skeptical with that first call we received by Jamie Adcock, but his determination, reassurance and willingness to help us back on our feet made us continue the loan process. During the process he kept us informed and proactively shared next steps to ensure we were on course. His work ethic and professionalism ensured that the loan process ran smoothly and we were able to close shy of 30 days! We placed our trust on Jamie and your bank and they delivered! Now, we are gearing our efforts to follow our financial plan posed and ensure it is met. Definitely, recommending Jamie and your bank to help another family in need of financial stability. Continue the ""Can Do!"" attitude...
Working with David Collier was a pleasure! We have never worked with a mortgage broker as diligent and professional in the past. We literally had updates daily from David and he worked hard to get us approved for our mortgage when others gave up at a first glance. Everything went as expected and we had no issues throughout the process. I highly recommend them and will definitely work with David again if I need help with a loan or refinance.
We refinanced 2 properties with Tim Dowell he was very professional down to every detail and made the process easy it was great working with him
My name is Marshall Pierite, a veteran of the USMC. I am proud to say that Stacy Bohan was instrumental in assisting in helping me finance my home, Stacy was committed from beginning to end in educating me throughout the whole process. She was extremely transparent and answered every question I had and she taken a lot of her time addressing any concerns I may have had. I felt that I was part of your bank family and not just a customer. Once again, thank you Stacy, we really appreciate you.
"A big ""Thank you to Simon Vitale for your assistance throughout the loan process of the refinance of my VA loan. I will certainly recommend your services to anyone I know who needs a mortgage."" Thank you for the great work you did for me. ... ""Working with you was fabulous and it has been a pleasure to work with you during this process!"" -Marvell"
"My husband and I just refinanced with David C. and he was the most responsive, supportive, and encouraging partner to work with! I was honestly shocked how fast the process went. I would recommend him and this bank without reservation!"
Tim was awesome to work with! He assisted us with a refi for my elderly mom who lives out of state. We help manage her finances due to medical issues. She is not technology savvy. Tim worked tirelessly and was super patient helping to walk her through everything.
I closed on a home refinance with your bank back in May and I have to say that Laurie [Loan Officer] made the process easy and painless. Laurie and the bank were great to work with. It was just like your neighborhood bank on the phone and over email. Laurie was always available to move the process forward by providing personalized one-on-one attention and professional guidance to ensure that my transaction was completed in an accurate and timely manner. This was truly a once in a lifetime refinance opportunity and Laurie ensured my experience was nothing short of excellent, she provided me with undivided attention and multiple product offerings to meet my financial needs. Consequently, she not only closed my loan on time but in a different state to keep up with my travel plans. The end result, I received a better interest rate and monthly payment for a 15 year fixed mortgage. Thank you so much, for having a professional as Laurie.
10 out of 10 experience
Thank you for all of the assistance you provided. You made this process very easy and took time to explain everything in a very easy to understand manner. The representative (Jeff Kilcoyne) that helped us was very professional, understanding, and most of all, helpful. He took the time to explain every last detail and look for the best opportunity for us. His friendly demeanor and knowledge made this process very easy and timely. I would do business with this bank again and highly recommend it to others! Thank you very much!
-Michael Hildebrand Sgt. USMC
I called Danny L. asking about refinancing my mortgage taking out some equity. Danny was very professional and always was quick to answer my calls and respond to my text messages. There wasn't an annoying answering system or any hassle making contact with him; even during off hours. The refinance was quick, less than 30 days and I was kept informed during the process. I highly recommend Danny and the bank for financing a home. I consider them second to none
Best finance experience I have ever had. Salvatore R. les me through my refinance so quickly and efficiently, it mad my head spin! He also offered other advice that was extremely important and useful. Love this bank!
It was a pleasure working with you. It seemed like every group you had to work with threw up road blocks, to be honest, I was ready to pull the plug several times, but your reassurance and positive can do spirit made me stick to it. And last evening we closed, the reduction in percent rate and cash back from a mortgage holiday and the escrow refund will come in handy. You deserve what we say in the Navy, Bravo Zulu, well done, you went above and beyond, thank you, and you didn’t even have any damage from Irma, see god was looking out for you. Thanks again, I’ll recommend you and your bank for anyone thinking of refinancing.
-Mike and Patti Frey
Just wanted to write you and tell you and the team thank you for everything you did. Can’t express how wonderful it is to be back on the road to financial freedom. I would highly recommend this program to any veteran that might be thinking about this. A huge shout out to you for spending the extra time with me to make the process stress free and very simple, you were always available to answer any and all questions I had. Once again it is a wonderful blessing that this program is available, I was able to pay off all my bills and still had spending money haven’t had that freedom in a long time.
I had an amazing experience with Phil Paci. Even though he was a miles away from where i was. He walked me through what to do to get my dream house. The process was smooth and Professional. He answered all my questions the same day. Worked with Phil it was so good that it was hard to believe that i was buying a house. I don't have words to explain how incredible was his assistants. THANK YOU SO MUCH!
"We were looking for a VA loan that would cash-out to pay off debt incurred for a large remodel project. First Federal Bank/CBC National Bank Mortgage was rated highly so I called to interview a lender and was directed to Pete Maglio. I interviewed 3 companies and Pete and their process beat out the others. Now that we've closed, I could not be more pleased with Pete and his performance throughout the process. Pete is knowledgeable, professional, seasoned with a long history of lending and knows not only the in's and out's but the inside track of the lending business. Pete was always on top of every step and, not only never dropped the ball, but was extremely proactive and kept the process moving seamlessly."
Jeff K. did an outstanding job on my VA Refinance. From our very first contact, he worked very hard to get me a great rate. I thought I knew a lot about morgages and financing, but Jeff explained every little detail to me and I learned a lot. It showed me I was truely dealing with professional. Even when my credit report came back with a good score, Jeff went through it and we actually found some mistakes that I was able to get fixed. Never would have known if not for him. Jeff was incredibly patient with me when I mentioned that I had gotten better offers. He would go over the paperwork with me to make sure I was not getting ripped off and pointed out the problems or false advertising.
I have had the distinct pleasure to work with Mr Ryan M. as my refinancing agent. On 2 occasions he has been the representative assisting me with my home loans. His experience and attention to detail are trademarks of a true professional. His commitment to customer service exceeded all my expectations. He was always available to answer question whether by phone, text or email; never taking more than one day to respond to any inquiry. His explanations throughout the process were thorough and concise, not worded with terms that were unfamiliar to me as a client. All paperwork was flawless and received or submitted in a timely manner. He added personal touches to the process by checking up on my comfort level throughout without being solicited. He is personable friendly, and professional. He is my GO-TO-GUY for ALL my future home financing needs. Thanks again Mr M.
David Collier is the best mortgage agent we have ever worked with the past 10 years. He calls each day to check-in. I have never had a rude moment or even a mistake. I am so very lucky the day he found my family. Steve and Pat Helmick
I chose to go with Chad Joseph Bucceri on February 2019 we closed our loan on March 2019. Joseph was in contact with almost every day keeping me informed on the process of our loan. About 3 weeks and the closing went so smooth, I had been to several loans before but this has been the easiest process working with Mr. Bucceri I would recommend him to anyone looking to purchase or refinance. Excellent customer service.
So, if I had to give you a grade (I am a teacher), you get an A+. I am not a fan of talking on the phone and you only required when necessary. Your correspondence was always clear and straightforward. Even when I had to deal with others (Appraiser and Notary), you provided their information and when I should be hearing from them. I really felt very stressed going into this and your professionalism and most importantly your follow through on everything made it not so bad and made us very happy. Again, thank you!
"I had the pleasure of working with David Collier for my VA refinance...he was amazing, I'm so thankful for his assistance and guidance. This was my first refinance so I was a little skeptical and spoke with several companies, once speaking with David the choice was a no-brainer. His level of knowledge and professionalism is unparalleled. He communicated with me daily to keep me updated and addressed all of my questions. David made this process seamless and made sure I was comfortable every step of the way. I'm so thankful I was fortunate enough to have him guide me through this process. Great job David, you've earned a client for life!"
We recently refinanced our 30-year mortgage to take advantage of the great rates. United Trust Bank and in particular, Dana Bonselaar, executed our re-fi flawlessly. They are professional, friendly, easy to work with, and on time. Bonus, my husband is retired Army and they know the ins and outs of the VA process. I would highly recommend them!
It was an absolute pleasure working with Julio C. during our refinancing process. He made what normally would be a daunting experience into an example of excellent customer service. He guided us every step of the way and made us feel that he was interested in our getting the best deal possible. We highly recommend Mr. C.
During this crazy year of pandemic, my husband and I decided to refinance our mortgage due to the low interest rates. I was very weary because we've dealt with other banks and mortgage companies and they made the entire process so difficult. With the pandemic going on, I knew it was going to be more difficult than normal. However, Tighe W., who handled our refinance, was dedicated to seeing it through to a successful completion. He is not only knowledgeable but also extremely patient with us by answering our never ending questions and constantly gave us updates, even during the weekends. Tighe was always available to us. We would be happy to recommend your bank to our family and friends especially with people like Tighe who works for them
"We would like to tell you that working with Jamie on our recent refinance, has been a painless adventure. With his great personality he makes you feel very comfortable and explains everything to you. He even goes out of his way to answer questions, even when they are silly questions. I have heard so many horror stories about refinancing that takes months and months, it was so quick and easy, I just want to thank Jamie and tell you how lucky your are to have Jamie on your staff.� With all the scams happening to seniors, we were very reluctant to go though with it. Jamie made us feel so comfortable and made it a easy process for us."
-Richard and Donna Capuano
The mortgage officer that I worked with was patient, tireless and efficient. Although we were never face to face in our conversations, I could sense that she was always wearing a smile.
They were able to examine everything we wanted in a new mortgage and more importantly give us everything we needed. Don't get me wrong it is a long and exhaustive process! But it is so worth it after being walked through the process with a knowledgeable professional like the Senior Loan Office I had, Daniel N. When everything was said and done, we were able to consolidate our debt and obtain a mortgage with an interest rate that worked for us and some money set aside for further home improvements. It was a win win situation for my family!
Karissa Levitsky kept me updated from day one. Always going out of the way to explain everything to me. She was so helpful she became lie a good friend. I have no idea what I would have done without her. She answered all my questions with and attitude of being professional and she never said that it was a dumb question. Which I'm sure some them were. She helped me in a way that no one else has done since my husband passed away. Thank Karissa for me please!!
From the very beginning conversation to closing Tim D. was incredibly helpful. He is a great loan officer and works hard to ensure everything is taken care of promptly and to make sure you understand what is happening as your loan progresses. I would not hesitate to recommend Tim to my family and friends and I'm sure you will feel the same way.
Wonderful company to work with, loan officer David C. did an awesome job with our refinance, he explained everything as we progressed and kept us informed every step of the way. We definitely recommend them
"Hayley Demeter is the best and most helpful person I have ever met, bar none. She always returns phone calls and is the reason why we will be able to move down to Florida. She is based in Cleveland, Ohio but she really belongs in Florida because she deserves to be promoted. A thousand thanks to Hayley Demeter because she is a shining star!!!"
"My husband and I had a wonderful experience working with Robert Humann in refinancing our home mortgage. From beginning to end, he was informative, extremely thorough and attentive to our financial needs, thus making sure that we were getting the best deal possible. The customer service provided by Mr Robert Humann is phenomenal and I would recommend all veterans to work with him and United Trust Bank. Very satisfied customer"
I have used David C. for several years. He has excellent communication skills and is in constant contact everyday, including after settlement. In my profession it's hard to find people we can trust with our information. David will tell you like it is. I have already referred family and friends to him and will continue to do so. I will definitely use David and the bank again in the future.
We just completed the fourth refinance of our home with David C. From the first to this one, David has helped us every step of the way. The way he is always in touch gives us great confidence. David is a true professional and gentleman. I know that if rates go down again in the future, David will be there to help us again. Thanks, David!
-Tony & Jane W.
We would like to recognize Mr. Julio C. and the great work he did with my wife Ericka and I as we looked into refinancing our then current mortgage w/cash out for home improvements and such. What a great experience for us considering the last refi we did about four years ago and that was not fun at all. Mr. C. worked with us from beginning to end just as he said he would, kept us informed and updated along the way, and even when a challenge or two showed up, he dealt with it calmly and professionally. Everyone that we know needing assistance in the area of his expertise will be referred directly to Julio C. no hesitation; I may call him just to say hello! Very Satisfied,
"David Collier Vice President of Palos Heights Mortgage Division was very helpful, contacted my wife and I everyday, very helpful in walking us thru this whole process"
"Working with Fouad T. was such a pleasant experience. In all my dealings with mortgage companies, no one comes close when it regards professionalism, courtesy, punctuality and staying on top of things to get the job done. Fouad's skills are impeccable and we feel very blessed to have found him and UTB on our quest for a mortgage refi. institution. A HUGE THANK YOU to Fouad for all you did, working on our behalf to get it accomplished at the terms we needed. God bless you always!!"
Offered several options before finalizing the loan and I was always updated on the progress of the application.
Tighe Williams at First National Bank was very helpful. He gave excellent service and patiently guided us through the loan process. We would highly recommend this business.
My experience working with your bank and Laurie Turner far exceeds any bank or loan officer I have ever worked with.
We had a great experience with Steve doing our refinancing. It was a pleasure to have someone like him who helped us through the whole experience. He were very knowledgeable and Professional! He always call and let us know what was happening. It is a good bank to do business with. They give you five star service.
Working with Tighe was an awesome experience, he kept us very well informed throughout the whole process and answered questions that we had as well in a timely manner. When we got to closing it was quick and simple because we knew exactly what the numbers were going to look like and they matched as we had been advised. I am looking forward to finishing out the VA process in six months with Tighe. Thank you!!
David was easy to work with and responded quickly to all of our questions. He explained what we could expect at every step of the process which was very helpful as first time home buyers.
GREAT LENDER! Thank you so much David. You work so fast. I started this process with my local credit union back in October 2019, and I had to continually call, email them, wait for call backs, then no call back, and not until I reached out to you was I able to get things moving.
100% Recommended! David Goldberg & your bank who delivered on every level. Very responsive & received email updates all throughout process. Second time using David and have complete confidence in him! Professional, personable and ethical all the way!